Delete your data

You can ask for your information to be removed from LiquifyCRM at any time. It is free.

Last updated 20 October 2026

In short

  • Write to support@luminocrm.online and say what we should look for.
  • We delete it within 30 days and tell you when it is done.

How to ask

  1. 1

    Send us an email

    Write to support@luminocrm.online with the subject "Delete my data".

  2. 2

    Tell us what to look for

    The name, email address or phone number you used, and the business, website, Facebook Page or Instagram account you contacted. For a Messenger chat, the name on your Facebook profile; for an Instagram message, your Instagram username.

  3. 3

    We check and delete

    We may ask one question to be sure the request is yours. Within 30 days your information is deleted, and we email you to say so.

If you connected Facebook to LiquifyCRM

Either of these removes the connection, and you can do both yourself:

  • In LiquifyCRM: open Integrations and choose Disconnect. Your Facebook access tokens are removed from LiquifyCRM straight away, and new leads and messages stop arriving.
  • On Facebook: open Settings and privacy, then Settings, then Business integrations (or Apps and websites). Find "LiquifyCRM Leads" and choose Remove.

Leads and chats that had already arrived stay with the business. To have those deleted too, send the email described above.

What is deleted

  • Your enquiry: your name, email address, phone number, message and the answers you gave in a form.
  • The notes and follow-up tasks written about your enquiry.
  • Your Messenger or Instagram conversation with the business.
  • If you became a client: the files kept for your order (such as a contract or an invoice) and any text you shared for the work, such as a login.
  • If you connected Facebook: your Facebook name and user ID, the list of your Pages and their Instagram accounts, and their access tokens.
  • If you are a team member: your LiquifyCRM account.

What may be kept

  • For up to 30 days, an enquiry the business has deleted waits in a bin before it is deleted for good. When you ask us, we delete it for good straight away.
  • Records a business must keep by law, such as the record of a sale.
  • Backup copies, which are not edited but are removed automatically as they age. The oldest backup we keep can be up to two years old.

How LiquifyCRM uses information is explained in the privacy policy.